Steps in conducting the self-assessment

This self-assessment process has three elements to help organizations assess their level of capability in managing knowledge. The following are the recommended steps for the self-assessment.

Step 1: The knowledge management capability model provides an overall framework for assessment. This is a good place to start. By reading through the descriptions and questions in each capability area, organizations can begin to identify strengths and weaknesses in their practices. At the bottom of each section are links to practical how-to examples and further guidance to help organizations understand how they could improve current initiatives or begin new ones.

Step 2:  Organizations can also compare their current state with the measures in the maturity matrix, to gauge where they are starting and what areas to focus on to enhance their knowledge management capability.

Step 3:  The interactive self-assessment tool is based on the questions in the capability model and the maturity matrix. It will provide a report card, and suggested actions to increase your organization's knowledge management capability. 

In identifying gaps, remember that knowledge management is to support business priorities and outcomes, not to improve knowledge generation and flow for its own sake.