The model has five key areas, as shown below. Each area is distinct from the others, but all work together. Success in one area can have significant positive impacts in other areas.
The area of Leadership and Strategy works together with the area of Culture to build overall organizational capability through an iterative process. The other three areas – Networks and Communities, Experiential Learning and Knowledge Base – are supportive processes that contribute to this overall development.
Over time, as organizations continue to develop these areas and staff and managers begin to value the generation and sharing of knowledge, the strategic management of knowledge becomes second nature – simply the way an organization carries out its business.
Exhibit 1: The knowledge capability model Source: Developed by Office of the Auditor General of British Columbia