We conducted a review of literature including published academic work, (such as peer-reviewed journals and books), trade publications, resources from conferences and other similar events and forums, and current material from relevant Web 2.0 conversations.
We provide a bibliography for readers interested in further guidance.
To develop the self-assessment tool, we started with evaluation tools from various private and public sector organizations and adapted them to meet the B.C. context. The ‘maturity matrix-based’ approach – the main approach we adopted - has been used for knowledge management work in several organizations including the Pentagon, NASA, US Navy and BP (formerly known as British Petroleum).
We also solicited feedback on areas of importance from several senior managers and practitioners from across the B.C. Government through interviews, a focus group and an on-line survey.
We identified examples of good practices to help inform the development of the self-assessment and provide context to the guide. We carried out two case studies (BP and the BC Forest Service) to illustrate comprehensive examples. We chose BP because it is a well recognized and celebrated example of success in this field. The BC Forest Service has a reputation for being a leader in this field and has taken an organization-wide approach to ensuring knowledge is mobilized to improve performance.
Finally, we also solicited ‘good ideas’ from around the B.C. Government to help inform the guide. These examples can provide managers and staff with ideas and ways to improve their own practices.