Planning and Performance Monitoring

A clear statement of the organization's purpose is in place, which is used as a basis for planning.
Appropriate structures and processes are in place to monitor financial and non-financial performance against the organization's plan.
Financial and non-financial performance measures are reported.
Suitable and practical performance measures are used as management and accountability tools.
The quality of service for users is measured and such information is made available as necessary to review service quality effectively and regularly.

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