Planning and Performance Monitoring

  • A clear statement of the organization's purpose is in place, which is used as a basis for planning.
  • Appropriate structures and processes are in place to monitor financial and non-financial performance against the organization's plan.
  • Financial and non-financial performance measures are reported.
  • Suitable and practical performance measures are used as management and accountability tools.
  • The quality of service for users is measured and such information is made available as necessary to review service quality effectively and regularly.