Stakeholder Relationships (Internal and External)

An active and planned approach is taken to defining and understanding stakeholder relationships so they can be developed and strengthened.
Appropriate structures and processes are in place to measure and review the quality and effectiveness of service or product delivery to stakeholders (both internal and external).
Clear channels of communication are established with stakeholders regarding the organization's mission, roles, objectives and performance.
Effective communication is established with stakeholders, including procedures for both internal and external enquiries and complaints.
Information in general is shared among key players, politicians, public servants and other stakeholders subject to respecting the confidentiality of personal information and commercial confidences.
Communication to stakeholders is balanced, understandable, transparent and timely.
Accountability to stakeholders is promoted by publicizing the identity of the members of the governing body, together with information about how and why they came to be appointed.
Clear management processes are established and documented.

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