- An active and planned approach is taken to defining and understanding stakeholder relationships so they can be developed and strengthened.
- Appropriate structures and processes are in place to measure and review the quality and effectiveness of service or product delivery to stakeholders (both internal and external).
- Clear channels of communication are established with stakeholders regarding the organization's mission, roles, objectives and performance.
- Effective communication is established with stakeholders, including procedures for both internal and external enquiries and complaints.
- Information in general is shared among key players, politicians, public servants and other stakeholders subject to respecting the confidentiality of personal information and commercial confidences.
- Communication to stakeholders is balanced, understandable, transparent and timely.
- Accountability to stakeholders is promoted by publicizing the identity of the members of the governing body, together with information about how and why they came to be appointed.
- Clear management processes are established and documented.