Figure 19-a: Customer satisfaction with BC Transit services - 2012/13 (click image to enlarge)
Figure 19-b: perceptions of how the local bus system has changed over the past year (2012/13) (click image to enlarge)
These figures present a slightly different picture from the overall satisfaction scores. In this view the Tier 3 communities had the highest proportion who felt the local bus system had improved in the past year followed closely by Kamloops and the Tier 2 systems. Whistler had the highest proportion who felt the system became worse, which may be related to cuts to transit services levels by the municipality.